Claire is called to help clean the home of Eleanor, a reclusive woman whose house has been neglected. Upon arrival, Claire discovers a home frozen in time, filled with clutter and signs of long-term neglect. As she works, she uncovers a stack of birthday cards addressed to a child named Michael, revealing a heartbreaking truth: Michael, Eleanor’s son, had passed away years ago, along with Eleanor’s husband, James, in a tragic accident. Eleanor had been overwhelmed with grief, and had kept her son’s room exactly as it was, buying him birthday cards every year.
With the support of Claire and her husband, Ryan, Eleanor begins to confront her grief, starting with cleaning her house. As the house transforms, so does Eleanor, who finds a sense of relief and begins to reconnect with life and the people around her. In the end, Eleanor and Margaret, her supportive neighbor, share a moment of peace, and Eleanor takes the first step toward healing.